Refund Policy

When refunds apply

Digital subscription products are usually fixed under our 30-day warranty by replacement. A refund applies when we genuinely can’t deliver or replace what you bought.

• We failed to deliver the credentials within 24 hours of payment confirmation.
• The account stopped working and we can’t replace it within a reasonable time (usually 48 hours).
• The product is out of stock and we cannot fulfill within 3 business days.

When refunds don’t apply

• You changed your mind after the credentials were delivered and used.
• The account became inaccessible because you changed the email or password (TOS violation).
• The account was banned by the platform due to your usage outside terms (sharing on too many devices, switching countries via VPN, etc.).

How to request a refund

1. Message us on WhatsApp with your order code (SUN-1234) and the reason.
2. We respond within 24 hours during business days.
3. Once approved, refunds are issued to the original payment source (JazzCash, EasyPaisa, bank) within 3–7 business days.

Store credit alternative

We may offer store credit (1.1× the refund amount) instead of a cash refund. You can decline — refunds are not conditional on accepting credit.

Questions? Contact us.